Bastakiya Heritage and Souks Walking Tour
About this activity
Highlights
- Explore Bastakiya's historic lanes
- Shop at Gold Souk's dazzling stalls
- Savor spices at Spice Souk
- Learn Dubai's rich heritage
- Enjoy personalized guided experience
Full description
Included / Excluded
- Guided tour of Bastakiya Heritage Area
- Visit to Gold Souk and Spice Souk markets
- Hotel pickup and drop-off
- Meals and beverages
Important information
Know before you book
- The tour is conducted in English; ensure you understand the language.
- Photography is allowed, but be respectful of local customs when taking photos.
- Be prepared to walk for approximately 3 hours; the pace is moderate.
Know before you go
- Wear comfortable walking shoes and light clothing suitable for the weather.
- Bring a hat and sunscreen to protect against the sun.
- Carry a bottle of water to stay hydrated during the tour.
Cancellation policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Accessibility
- Stroller Accessible
- Infants Required On Laps
Traveler reviews
Dubai City tour
Did Dubai City tour with our guide Zahid Ali and driver Manoj Mathew. Both were exceptional and we thoroughly enjoyed.
Poor customer service and no response on refund/credit request
I booked a Dubai travel package with Rayna Tours for my family of seven in December 2025. Due to the ongoing war situation and safety concerns in the region, we no longer felt comfortable proceeding with the trip in March 2026 and requested either: a full refund, or at minimum, travel credit for future use. Unfortunately, the experience after booking has been extremely disappointing. The agent I was originally corresponding with stopped responding completely, and despite reaching out to other agents as well, I have not received any productive or customer-friendly resolution. For a family booking of this size, I expected at least basic communication, empathy, and a clear resolution path. Travel plans can change for genuine safety and family reasons. Even if a company has policies in place, the least they can do is respond professionally and offer reasonable options. What has been most frustrating is not just the refund issue — it is the lack of accountability, poor communication, and complete absence of customer support once payment was made. I am still hoping Rayna Tours will do the right thing and offer either: a full refund, or future travel credits that we can use when we feel comfortable traveling. At this point, I would advise other travelers to think carefully before booking.
Amazing experience.Driver Sharafat was extremely helpful and guided us well
City with excellent infrastructure ,well planned city
Excellent experience, thanks to Vinay Punjabi for the assistance.
I had a great experience with Raina while booking my Dubai trip. Their communication was excellent and the service was smooth and professional throughout. The tour guides and drivers were friendly, and the hotel they selected for us was very suitable and comfortable. Special thanks to Vinay Punjabi, who assisted me from the beginning, answered all my questions clearly, and made sure everything was well explained before proceeding. I’m very happy with the overall service and would highly recommend Raina.
Dubai city tour
We went on a Dubai city tour with our guide Savio. He was the best guide and provided us with the knowledge we needed. He made the whole tour exciting and worth going on. He knew what he was saying and had enough information worth sharing. I recommend you go with him on a tour.