Question 1

What are your office hours?

Accepted Answer

We are open seven days a week from May 1st through Labor Day, typically from 7:30 AM to 8:00 PM MST. Early and late season we close between 5:00 PM and 7:00 PM. From Labor Day to May 1st we are in the office Monday through Friday 8:00 AM to 4:00 PM MST. We are not open on Saturday and Sunday during this time.

Question 2

How do I contact you?

Accepted Answer

Call our toll-free number at 1.800.462.7238 and speak to our helpful reservation staff. You may also email us using our contact form. Our mailing address is PO Box 1550, Buena Vista, CO 81211.

Question 3

How can I save money?

Accepted Answer

We have ongoing coupons and specials that can be found on our Specials and Deals page.

Question 4

Do you offer discounts for groups?

Accepted Answer

Groups of 10 or more qualify for savings on rafting trips. Check out our group pricing page to find the rate for the trip you are interested in.

Question 5

Do I need a reservation?

Accepted Answer

Reservations should be made as soon as you know your plans, although seats are sometimes available up to the last minute. Late registration is on a space available basis. We can make a tentative/unconfirmed reservation if you need us to hold a date while you gather a group together. Please note that if you cannot confirm your tentative reservation with payment before an agreed upon date, we reserve the right to cancel your group to make room for other reservations.

Question 6

What is required to make a reservation?

Accepted Answer

Your name and contact information is all that is required to make a reservation. We will hold tentative/unconfirmed reservations for up to two weeks after you make your reservation. If you are scheduling your trip within two weeks of departure, we will hold tentative/unconfirmed reservations for 48 hours after you make your reservation. When you are ready to confirm your reservation with payment, we require a 50% deposit with the remaining balance due 30 days before your trip. If you are confirming within 30 days of your trip, we require 100% payment. We accept all major credit cards over the phone or you may mail a personal check to our office. You will receive an email confirmation upon making your payment.

Question 7

How do I make a reservation?

Accepted Answer

You can make a reservation over the phone by calling 1.800.462.7238 or online using our online reservation form. Our current availability is available online and reservations make via the online form are confirmed immediately.

Question 8

What if I cancel my trip?

Accepted Answer

Bookings made more than 14 days in advance require a 50% deposit to confirm. 14 days prior to your trip, the balance will be automatically charged to the credit card provided. Bookings made within 14 days of the departure date require payment in full.

Cancellation Policy:
If your group or any person in your group cancels more than 14 days before the trip’s check-in time, a full refund will be provided. If cancellations are made within 14 days, no refund will be provided for any reason.

Question 9

Do you offer cancellation coverage?

Accepted Answer

Cancellation Insurance:
Cancellation Insurance is available for 7.5% of the trip cost. Insurance purchased for individuals is non-transferable. If purchased, a refund would be provided minus an additional 7.5% cancellation fee up to 72 hours prior to check-in time. Anything cancelled less than 72 hours, but at least 24 hours in advance would receive a non-refundable gift certificate valid for one calendar year from the date of cancellation. Cancellations made within 24 hours are not eligible for a refund for any reason. Guests who opt out of Cancellation Insurance are subject to the 14-day Cancellation Policy.
No exceptions will be made. This includes, but is not limited to road construction, undesirable weather, poor road conditions, COVID or other illnesses.

Question 10

Are there any additional charges?

Accepted Answer

There is a 9% Land and Water Access Fee in addition to every trip that we offer – this fee covers private put-in, take-out, camping fees, and access to the river. Each river is different in the way that fees are distributed. Access to the river can include transportation which is similar to a fuel surcharge. On all Salt River trips there is also a $25/person Apache Permit Fee in addition to all Half, Full, Sprint, Campout and Expedition trips and a $50/person Apache Permit Fee in addition to all 3 Day, 4 Day and 5 Day trips. On all rafting trips in Colorado, cool weather rental equipment is available to rent for an additional fee. Guide gratuity is not included in our prices.

Arkansas River Dinner Float

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